Shipping policy

Shopping Policy

At Lova Lab, we want your shopping experience to be smooth, secure, and enjoyable.

Orders

All orders placed through our online shop are subject to availability and confirmation of payment. Once your order is placed, you will receive an order confirmation by email.

Payments

We accept secure online payments through the payment methods available at checkout. All prices are shown in the currency displayed on our website.

Shipping

Orders are processed within 1–3 business days. Delivery times may vary depending on your location and the selected shipping method. Shipping costs will be calculated at checkout.

Returns & Exchanges

If you are not fully satisfied with your purchase, please contact us within 14 days of receiving your order. Items must be unused, unworn, and returned in their original condition and packaging.

Non-Returnable Items

Customized, personalized, final sale, or hygiene-sensitive items cannot be returned unless they arrive damaged or defective.

Refunds

Refunds are processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos of the item.

Contact

For any questions about your order, shipping, returns, or exchanges, please contact us at: drinkyourlova@gmail.com